RAP Model

The RAP Model (Responsible, Accountable, Partnering) is a modern, flexible framework that helps MSPs clarify responsibilities, streamline decision-making, and encourage collaboration across teams.

Unlike traditional accountability frameworks that often focus on rigid hierarchies and job titles, the RAP Model prioritizes functional responsibility and cross-team cooperation, making it more adaptable to modern, fast-paced business environments. This guide provides a step-by-step approach to implementing the RAP Model effectively within your organization.