Triage is the process of reviewing, prioritizing, and assigning incoming tickets to ensure they are handled efficiently. A consistent triage process helps reduce delays, improve response times, and ensure every request reaches the right technician with the right level of urgency.
TR-010-G
Guide
Triage Process
Triage is the first and most critical step in your service delivery process.This guide outlines a repeatable, scalable approach to triage that enables faster response times, better client communication, and stronger operational performance.
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