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Gozynta Resource Library

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  • Collection

    Tactics \ Finance
    Finance Collections is the process of managing outstanding invoices and ensuring timely...
    Includes:
    TF-330-G
    TF-335-G

  • Triage

    Tactics
    Triage is the process of reviewing, prioritizing, and assigning incoming tickets to...
    Includes:
    TR-010-G

  • Dispatch & Scheduling

    Tactics \ Triage
    Effective dispatching and scheduling ensure the right technician is assigned to the...
    Includes:
    TTR-120-G
    TTR-140-G

  • Time Tracking

    Tactics
    Time tracking is a foundational practice for every successful MSP, providing visibility...
    Includes:
    T-100-S
    T-110-G

  • HaloPSA

    Tactics \ PSA \ Halo
    Master the fundamentals of running HaloPSA by learning the core configurations, organizational...
    Includes:
    PSAH-020-G
    PSAH-010-T
    PSAH-020-T
    PSAH-030-T
    PSAH-040-T
    PSAH-045-T

  • Candidate Scoring

    Logistics \ People
    Candidate scoring provides a consistent framework for evaluating applicants against the requirements...
    Includes:
    LP-960-T
    LP-965-T

  • Interview Questions

    Logistics \ People
    Structured interview questions help hiring teams evaluate candidates consistently and fairly. When...
    Includes:
    LP-501-G
    LP-505-G
    LP-510-G
    LP-515-G
    LP-520-G
    LP-530-G
    LP-540-G
    LP-550-S
    LP-560-S
    LP-570-G
    LP-570-T
    LP-580-G
    LP-590-G
    LP-590-S

  • Job Ads

    Logistics \ People
    A compelling job ad turns a job description into a candidate-focused message...
    Includes:
    LP-401-G
    LP-410-T
    LP-415-T
    LP-420-T
    LP-430-T
    LP-440-T
    LP-450-T
    LP-460-T
    LP-470-S

  • Job Descriptions

    Logistics \ People
    A strong job description defines key responsibilities, qualifications, and expectations for a...
    Includes:
    LP-301-G
    LP-305-T
    LP-310-T
    LP-315-T
    LP-320-T
    LP-330-T
    LP-340-T
    LP-350-T
    LP-355-G
    LP-370-T
    LP-380-T
    LP-390-T

  • Internship Development

    Strategy \ Leadership
    MSP Internship Development is designed to help organizations create internship programs that...
    Includes:
    SL-240-G

  • Quarterly Reviews

    Logistics \ Management \ Reviews
    Quarterly reviews serve as checkpoints to assess progress, address any roadblocks, and...
    Includes:
    LM-410-T
    LM-411-T
    LM-412-T
    LM-413-G

  • Running Meetings

    Logistics \ Management
    Move beyond vague impressions like “That could’ve been an email” and build...
    Includes:
    LM-900-G
    LM-901-G
    LM-905-G
    LM-910-G
    LP-920-S
    LM-930-G