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Ticket Classification

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These resources provide guidance and templates for categorizing support tickets consistently based on their type, priority, and business impact.

Resources

  • TT-110-G

    Guide

    Ticket Classification Guide

    This guide outlines how to categorize support tickets based on their type, priority, and required response.
    Recommended first step
    Start with the guide

  • TT-110-T

    Template

    Ticket Classification Template

    This template provides a standardized format for categorizing support tickets by type, priority, and other relevant criteria.
    Use the template